jllevo Terms and Conditions

These Terms and Conditions ("Terms") apply to the jllevo platform and all of its services. By visiting the jllevo website (https://jllevo.cam), registering an account, or using any game or betting service, you confirm that you have fully read, understood and agreed to comply with these Terms.

These Terms are prepared in accordance with the laws of Bangladesh and apply to users in Bangladesh. If you disagree with any part of these Terms, please stop using our platform.

1 Definitions and Glossary

Definitions of some key terms used in these Terms are provided below:

• "Platform" means the jllevo website, mobile version and all related services.
• "User" or "Member" means any person who accesses services through a registered account on this platform.
• "Account" means each user's personal profile, which holds relevant information and financial transaction history.
• "Bonus" means promotional funds or benefits provided by jllevo, granted subject to the fulfilment of specific conditions.
• "Wallet" means the internal financial balance held within each user's account.

2 Account Registration and Eligibility

2.1 Age and Eligibility

To register with jllevo you must be aged 21 or above. If the date of birth provided at registration is found to be incorrect, the account will be closed immediately and all balances may be forfeited.

2.2 One Account Policy

Each person may open only one account. If multiple accounts belonging to the same person are detected, jllevo reserves the right to forfeit all such accounts along with any deposits and bonuses held in them.

2.3 Accuracy of Information

The name, address, phone number and payment details provided at registration must be completely accurate and must belong to you personally. Providing false information will be treated as a breach of the Terms.

2.4 Account Security

You are solely responsible for keeping your username and password confidential. You are accountable for all activity that occurs on your account. If unauthorised access is detected, notify our support team immediately.

3 Deposits, Withdrawals and Payment Policy

3.1 Deposit Conditions

All deposits are secured through SSL encryption. Deposit amounts are generally credited to the account instantly. For technical delays, please contact our support team.

3.2 Withdrawal Conditions

Identity verification (KYC) must be completed before submitting a withdrawal request. Bonus balances cannot be withdrawn until the applicable wagering requirements have been met. Deposited funds must be wagered at least once before withdrawal.

3.3 Third-Party Payments Prohibited

Deposits or withdrawals using a bKash, Nagad or any other account registered in someone else's name are not accepted. Any such transaction detected will be cancelled.

4 Bonus and Promotion Policy

4.1 Welcome Bonus

New members will receive a 150% welcome bonus on their first deposit, up to a maximum of ৳20,000. To become eligible to withdraw this bonus, the total amount (deposit + bonus) must be wagered 10 times.

4.2 General Bonus Terms

• Each bonus comes with specific wagering requirements — see the offer details.
• Multiple bonuses cannot be active at the same time unless the promotion's terms state otherwise.
• If bonus abuse or manipulation is found, the bonus will be forfeited and the account will be closed.
• jllevo reserves the right to modify, suspend or cancel any bonus offer at any time.

4.3 VIP Program

jllevo offers three VIP tiers: Bronze (weekly cashback up to 0.5%), Silver (up to 1.0%) and Gold (up to 1.5%). Higher tiers can be reached through regular and active gameplay.

5 Betting and Gaming Rules

5.1 Fair Play Policy

jllevo is committed to ensuring fair play. All game outcomes are verifiable and free from manipulation. The games available on our platform are operated by reputable game providers.

5.2 Prohibited Activities

Any of the following activities will be treated as a breach of the Terms:

• Placing bets using automated software, bots or algorithms.
• Using fraudulent tactics or exploiting game systems.
• Placing bets in a coordinated or group manner to take advantage of bonuses.
• Exploiting technical errors on the platform.
• Using the platform for money laundering purposes.

5.3 Right to Cancel Bets

If the outcome of any bet is affected by a technical error or incorrect data from a data provider, jllevo reserves the right to cancel or re-evaluate that bet. In such cases, the original stake will be returned.

6 Responsible Gaming and Setting Limits

jllevo places the highest importance on responsible gaming. We believe gaming is a form of entertainment — not a source of income.

• You can set daily, weekly or monthly deposit limits on your account at any time.
• A self-exclusion option is available to temporarily or permanently exclude yourself if needed.
• If you feel your gaming habits are reaching a harmful level, please read our Responsible Gaming page.
• For persons aged 21 and above only — opening an account by minors is prohibited by law.

7 Privacy and Data Protection

jllevo is committed to protecting your personal information. Our full data protection policy can be found on our Privacy Policy page.

7.1 Data Collection and Use

Information provided at registration is used only for identity verification, payment processing and platform improvement. We do not sell users' personal information to third parties.

7.2 Cookies and Tracking

Our platform uses cookies to provide an improved user experience. By continuing to use the website, you are considered to have agreed to our cookies policy.

7.3 Data Security

All transactions and personal information are protected by SSL encryption technology. We conduct regular security audits.

8 Account Suspension and Closure

8.1 Closure at the User's Request

You may permanently close your account at any time by contacting our support team. It is advisable to withdraw any available balance before closing your account.

8.2 Suspension or Closure by jllevo

jllevo reserves the right to suspend or permanently close an account in any of the following circumstances:

• Breach of any clause of these Terms.
• Fraudulent activity or provision of false information.
• Bonus abuse or attempts at manipulation.
• Money laundering or suspicious financial activity.
• A court order or legal obligation.

8.3 Balance After Closure

If an account is closed due to a breach of the Terms, any bonus balance may be forfeited. However, actual deposited funds will be returned after the relevant investigation is complete, unless there is a legal reason to withhold them.

9 Limitations of Liability

jllevo will not be liable in the following cases:

• Loss caused by internet disconnection or technical errors.
• Failure of third-party software or payment processors.
• Financial loss caused by the user's own negligence or mistake.
• Natural disasters or circumstances beyond jllevo's control.

In any circumstance, jllevo's maximum liability will be limited to the amount of actual deposits held in the relevant user's account.

10 Dispute Resolution and Contact

10.1 Complaints Process

If you have a dispute or complaint, please first contact us through our 24/7 live chat support. We generally strive to resolve issues promptly.

10.2 Written Complaints

If the matter is not resolved via live chat, please write to us in detail at: [email protected]. Include your username, the date of the issue and a full description in your email.

10.3 Applicable Law

Internationally accepted online gaming laws and regulations will apply to the interpretation and enforcement of these Terms. Both parties will prioritise resolving disputes through discussion.

11 Right to Amend Terms

jllevo reserves the right to partially or fully amend these terms and conditions at any time. Users will be given appropriate prior notice of significant changes.

Continued use of the platform after any changes will be considered acceptance of the new terms. The latest version of this page applies at all times.

12 Intellectual Property and Ownership

All content on the jllevo platform — logos, graphics, software, text, designs and related materials — is protected by the intellectual property rights of jllevo or its licensors. Users may not copy, modify or distribute any content beyond personal use.

Game provider companies (such as PG Soft, Pragmatic Play, JILI, Spribe) own the intellectual property of their respective games. jllevo only distributes their games.