jllevo's Privacy Policy

When creating an account and using the service on jllevo, we may collect various types of information. This information is divided into two main categories:

1.1 Information You Provide Directly

Information you provide yourself when you register on jllevo, manage your account, or contact the support team:

• Full name and date of birth
• Email address and mobile number
• Identity document details (national ID or passport number — for age verification)
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
• Account username and password

1.2 Automatically Collected Information

When you browse the jllevo website or play games, certain technical information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Login time, session duration, and gaming activity logs
• Information obtained from cookies and similar tracking technologies
• Transaction history and amounts

jllevo uses your personal information for the following legitimate purposes:

• Account management: Completing the registration process, keeping the account active, and securing login.
• Age verification: Ensuring that only users aged 21 or above can use jllevo.
• Payment processing: Completing deposit and withdrawal transactions securely.
• Fraud prevention: Identifying suspicious activity to keep accounts and funds secure.
• Customer support: Providing appropriate resolution to your complaints and questions.
• Service improvement: Analyzing user experience to improve the quality of the platform.
• Promotional communications: Sending bonus offers and promotional updates with your consent.
• Legal compliance: Maintaining required records in accordance with applicable laws and regulations.

jllevo does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Service Providers

We work with trusted third parties for payment processing, technical infrastructure, fraud detection, and customer support. These partners process your information only in accordance with jllevo's instructions and under strict confidentiality obligations.

3.2 Legal Requirements

We may provide information to authorities when required by a court order, a lawful request from a government or regulatory body, or an obligation under applicable law.

3.3 Fraud and Security

If money laundering, fraud, or any other illegal activity is suspected, relevant information may be provided to the appropriate authorities.

jllevo applies industry-standard security measures to protect your personal information:

• SSL/TLS encryption: All data exchanged between your browser and our servers is handled through an encrypted connection.
• Data encryption: Sensitive information, especially payment and identity document details, is also encrypted when stored.
• Access control: Only authorized staff and systems can access your information.
• Firewall and IDS: Advanced firewalls and intrusion detection systems are used to prevent unauthorized access and cyberattacks.
• Regular security reviews: The security of our systems is regularly tested and vulnerabilities are addressed.
• Two-factor authentication: Two-step authentication is provided to enhance account security.

While we are committed to ensuring the highest level of security, it is not entirely possible to guarantee 100% security when transmitting information over the internet. We therefore ask users to keep their passwords confidential and to be careful when logging in from public devices.

jllevo uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve the quality of our service.

5.1 Types and Use of Cookies

• Essential cookies: Maintaining login sessions and ensuring core service functionality — without these cookies the platform will not work properly.
• Performance cookies: Measuring and improving the speed and functionality of the service.
• Preference cookies: Remembering your language preference and other personal settings.
• Analytics cookies: Analyzing user behavior to improve the quality of the service.

You can disable cookies by changing your browser settings. However, disabling essential cookies may disrupt some functionality of the platform.

jllevo does not retain your information for longer than necessary. The general policy is:

• Active account: All relevant information is retained for as long as your account remains active.
• After account closure: Transaction and identity-related information may be retained for a defined period for legal compliance and dispute resolution purposes.
• Marketing data: Marketing communications will be stopped immediately if you withdraw your consent.
• Technical logs: Generally retained for a limited period and deleted regularly.

As a jllevo user, you have the following rights over your own information:

• Right to access: You may request to view what information we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Right to deletion: In certain circumstances you may request deletion of your personal information (legal obligations apply).
• Right to object to processing: You may object to the use of your information for specific purposes.
• Marketing opt-out: You may opt out of promotional emails or messages at any time.
• Data portability: You may request that your information be provided in a common format.

To exercise these rights, please contact our support team. We will process your request as quickly as possible.

jllevo is for users aged 21 or above only. We do not knowingly collect any personal information from minors. If we become aware that a person under 21 is using our service, the relevant account will be closed immediately and all collected information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

jllevo reserves the right to update this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:

• By posting a notice on the website
• By sending a message to your registered email address
• By displaying an update notice at your next login

If you continue to use jllevo after the changes, you will be considered to have accepted the terms of the updated policy. If you do not agree with these changes, you may stop using jllevo and request account closure.

Some data may be stored or processed on servers located outside Bangladesh as required to provide jllevo's services. In such cases we ensure that:

• The systems to which data is transferred maintain appropriate security standards.
• Third-party service providers comply with our privacy standards and contractual obligations.
• Appropriate safeguards are applied for international data transfers.

Your financial information, especially bKash, Nagad, Rocket, Upay, or bank account details, is stored with the highest level of security. For deposits and withdrawals:

• The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500.
• Withdrawal processing time is generally between 15 minutes and 2 hours.
• Every transaction is secured through SSL encryption.
• Payment information is never shared with third-party marketers under any circumstances.
• Suspicious transactions are automatically flagged for review.