🛡️ Safe Gaming • 21+

jllevo's commitment to responsible gaming

Fun and safety together — we are committed to keeping your gaming experience at jllevo safe and healthy. Learn how to set limits, get help, and keep gaming within the bounds of entertainment.

Our Core Principles and Age Limit

21+

For Adults Only

The jllevo platform is for individuals aged 21 and above only. We verify age at account registration and take strict measures to prevent access by minors. Parents can use family filtering software to keep their children safe.

Responsible Gaming Principles

Gaming is for entertainment only — never as a source of income
Never bet more than you can afford
Do not place more bets to try to recover money you have lost
Do not play when you are drinking or under emotional stress
Set a fixed time and budget for gaming each day
Take breaks when needed and focus on other leisure activities
If you feel you have a problem, seek help quickly

Your Protection Tools

jllevo gives you several effective tools to manage your gaming. Speak with our support team via live chat to activate any of these tools.

Set Deposit Limits

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set it takes effect immediately. A 24-hour cooling-off period applies to increasing a limit, but reducing one is instant.

Time-Out Break

Use the time-out feature for a short-term break. Temporarily close your account for anywhere from 1 day to 6 weeks. During this time logging in or placing bets will not be possible.

Self-Exclusion

Choose self-exclusion when you need a long-term break. Options range from 6 months to a permanent closure. No promotional communications will be sent during the exclusion period.

Bet Amount Limit

Set a maximum amount you can wager in each session. Exceeding this limit will not be possible, protecting you from significant financial loss.

Set a Loss Limit

Your session will end automatically once you have lost a set amount — use this feature to stay in control of daily losses and avoid placing extra bets out of emotion.

Reality Check Reminder

A pop-up message will appear at set intervals to remind you how long you have been playing and how much you have spent. This helps you stay aware and in control.

How to Recognise the Signs of a Problem

If you or someone close to you shows any of the signs below, it may be an early signal of addiction. Taking action quickly can reduce harm.

Personal Signs

Urgency to recover lost money — repeatedly placing more bets to try to make up for losses.

Lying about gaming — hiding the amount or time spent playing from family or friends.

Restlessness when unable to play — feeling irritable, anxious, or uneasy when not gaming.

Spending most of the day gaming — prioritising gaming over work, study, or relationships.

Financial Signs

Betting beyond your means — spending money needed for essential expenses on bets.

Borrowing to gamble — taking loans from friends, family, or a bank to place bets.

Avoiding bills and responsibilities — neglecting essential bills or family obligations to put money into gaming.

Steadily increasing bet sizes — feeling the need to place larger bets than before to get the same level of excitement.

Need Help? We Are Here.

jllevo's 24/7 live chat support team is always ready in Bengali. Contact us now to activate self-exclusion, deposit limits, or any other protection tool.

Contact Live Chat View FAQ

Advice for Parents

Protecting Children

Use family filtering software to block access to gaming websites on your device. Keep your login details away from your children and be careful when sharing devices.

Have an Open Conversation

Talk to teenagers about the risks of online gaming in plain language. Make it clear that gambling is entertainment, not a way to earn money. Stay aware of what they are doing online.

Report If You Are Suspicious

If you suspect that a minor is using the jllevo platform, let us know at [email protected]. We will investigate promptly and take the necessary steps.

jllevo's Commitment to Responsible Gaming

jllevo believes that entertainment is truly enjoyable only when it is safe and controlled. We place the mental wellbeing and financial security of every member as our top priority. To that end we provide multiple responsible gaming tools and our team is always by our members' side.

Our support team provides assistance in Bengali — the language of the people of Bangladesh — 24 hours a day, 7 days a week via live chat. For any issue related to gaming addiction we do not just listen; we provide real solutions, from deposit limits through to full self-exclusion.

We follow SSL encryption and fair play standards so that every game is fair and transparent. Remember: game outcomes are entirely random and there is no guarantee of winning. Play responsibly and stay safe.

Frequently Asked Questions

To set a deposit limit, contact our 24/7 live chat support or email us at [email protected]. You can set daily, weekly, or monthly limits. Reducing a limit takes effect immediately, but increasing one requires a 24-hour waiting period.

Self-exclusion is a feature that lets you block access to your own account for a set period of time. It can last from a minimum of 6 months up to a permanent closure. During the exclusion period you will not be able to log in, place bets, or make deposits, and you will not receive any promotional messages. To activate it, speak with us via live chat.

A time-out is a short-term break lasting from 1 day to 6 weeks — suitable for occasional short pauses. Self-exclusion is a long-term or permanent solution, best chosen when gaming problems are serious. In both cases your account will not reopen automatically before the period ends.

Yes. Always keep your account login details secure and do not share them. You can also use family filtering software to block access to gaming sites from your device. If you suspect that a minor has opened an account, let us know immediately.

Speak with our team in Bengali through jllevo's 24/7 live chat support. We will listen to you with full confidentiality and help you activate the protection tools you need. You can also contact us by email: [email protected]

Your existing balance remains safe during self-exclusion. Contact our support team for details on how withdrawals are processed during the exclusion period. We provide personal assistance in every case.

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